Supply is the start. Service is the relationship.
From the first demonstration to years of service support, ViSurg's 7 branches handle the work around the product so departments stay running.
Orthopaedic implants and instruments
Joint replacement implants, robotic-arm assisted surgery, powered instruments and sports-medicine systems for orthopaedic and trauma departments.
- Knee and hip replacement implants and trauma nailing systems
- Robotic-arm assisted knee surgery (Mako)
- Powered instruments for orthopaedic theatres
- Arthroscopy systems and sports-medicine fixation
Surgical solutions
Surgical visualisation, energy, stapling, wound closure, hemostats and sterilisation for operating theatres and endoscopy suites.
- 4K visualisation platforms, fluorescence imaging, insufflation and OR integration
- Energy devices, surgical staplers, sutures and adjunctive hemostats
- Laparoscopic access instruments and consumables
- Low-temperature sterilisation and high-level disinfection
Critical care and hospital equipment
Dialysis systems, neurosurgical equipment, imaging, hospital beds and infrastructure for wards, ICUs and dialysis units.
- In-centre and acute dialysis systems with consumables
- Neurosurgical high-speed drills and ultrasonic aspirators
- Digital radiography and ultrasound
- Beds, stretchers and monitor/defibrillators
Service and support
A dedicated sales and service department handles demonstration, installation, user training and after-sales support, which the company treats as its first priority.
- Manufacturer warranty on all equipment, with installation, commissioning and user training included in supply
- Service calls logged with the nearest branch and escalated to the manufacturer's service organisation where required
- AMC and CMC contracts offered after the warranty period TBD: standard terms and response-time commitment
- TBD: number of service engineers and where they are based
Institutional supply and tender support
Rate contracts and tenders for government hospitals, medical colleges and private hospital groups, run on an SAP-based order and inventory system.
- Tender documentation, authorisation letters and compliance file with every bid
- Rate-contract and repeat supply to government institutions in Karnataka, Maharashtra and Goa
- Order, dispatch and invoicing on SAP
- TBD: EMD and bank-guarantee handling, GeM seller ID, empanelments
Disposables, consumables and pharmaceuticals
Speciality surgical disposables, dressings and clinical accessories in bulk and on repeat schedules, with pharmaceutical products supplied under the company's drug licences.
- Speciality surgical disposables, dressings and wound-care consumables
- Gloves, masks, caps and shoe covers for theatres and wards
- Pharmaceutical, narcotic and generic products under Form 20B and 21B drug licences
- Bulk and scheduled supply with pre-ordering for assured quantity and batch quality
Need a demonstration or a service visit?
Contact the branch nearest to you, or send the requirement and we will route it.